Gaming should always be fun — never a source of stress or financial hardship. gl96 is committed to giving every Filipino player the tools, information, and support they need to stay in control.
At gl96, we genuinely care about the well-being of every player on our platform. We know that for the vast majority of our players across Manila, Cebu, Davao, Quezon City, and all over the Philippines, online gaming is a fun and exciting pastime — something to enjoy after a long day or during a weekend with friends.
But we also know that for some people, gambling can become a problem. Problem gambling can affect anyone, regardless of age, income, or background. That's why gl96 has built a comprehensive responsible gaming framework aligned with PAGCOR's player protection guidelines — so that every player has the resources they need to keep gaming healthy and enjoyable.
The tools on this page are available to all registered gl96 players, free of charge, at any time. You don't need to be in crisis to use them — many players use deposit limits and session reminders simply as a matter of good habit. We encourage everyone to take a moment to review what's available.
Remember: Gambling is addictive. Know when to stop. If gaming stops being fun, it's time to use the tools below or reach out to our support team at [email protected].
gl96 commits to the following principles in all of our player protection efforts:
These tools are built into your gl96 account and can be activated at any time through your account settings or by contacting our support team.
Set a maximum amount you can deposit into your gl96 account per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately but increases take 7 days to take effect — giving you time to reconsider.
Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, gl96 will automatically suspend your ability to place further bets until the period resets. This tool helps you stay within a budget you've decided on in advance — when you're calm and thinking clearly.
Set a maximum session duration so gl96 will remind you — or automatically log you out — when you've been playing for a set amount of time. It's easy to lose track of time when you're in the middle of a game, and this tool keeps you grounded without interrupting the fun unexpectedly.
Take a short break from gl96 for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is temporarily suspended and you will not receive any promotional communications from gl96. The period cannot be shortened once activated.
If you feel you need a longer break, gl96 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your account is fully suspended, all marketing is stopped, and you cannot reopen the account until the exclusion period ends. Permanent exclusion is irreversible.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. These reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and give you a moment to pause and decide whether to continue playing.
Activating any responsible gaming tool on gl96 takes less than two minutes. Here's how:
Visit gl96.net and log in using your registered mobile number or email address and your password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings to see all available tools.
Select the tool you want to use, set your preferred parameters, and confirm. Most tools take effect immediately.
If you prefer, our support team can activate any responsible gaming tool on your behalf. Reach us at [email protected] — we respond within 24 hours.
Problem gambling can develop gradually. Recognizing the early signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:
You find yourself continuing to play — or depositing more money — in an attempt to win back money you've already lost.
You are spending money on gambling that was intended for rent, bills, food, or other essential expenses.
You spend a lot of time thinking about gambling — planning your next session, reliving past wins, or figuring out how to get more money to play.
You feel the need to hide your gambling activity from family members, friends, or colleagues, or you lie about how much time or money you spend on gaming.
You turn to gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than as a form of entertainment.
You have tried to cut back or stop gambling on your own but found yourself unable to do so, or you feel restless and irritable when you try to reduce your play.
If you recognized yourself in any of the above, please reach out to our support team or use the self-exclusion tool immediately. You are not alone — help is available.
Take a moment to honestly reflect on the following questions. This is not a clinical diagnostic tool, but it can help you identify whether your gaming habits may need attention.
Bet more than you could afford to lose?
Needed to gamble with larger amounts of money to get the same level of excitement?
Gone back to try to win back money you lost (chasing losses)?
Borrowed money or sold something to fund your gambling?
Felt that you might have a problem with gambling?
Had people criticize your gambling or tell you that you have a gambling problem?
Felt guilty about the way you gamble or what happens when you gamble?
Felt that gambling has caused you financial, relationship, or health problems?
Problem gambling doesn't only affect the person gambling — it affects families, friends, and communities too. If you are concerned about someone close to you, here are some steps you can take:
Third-Party Exclusion Requests: gl96 takes third-party exclusion requests seriously. If a family member or guardian contacts us with credible evidence of problem gambling, we will review the account and take appropriate action in accordance with our responsible gaming policies and PAGCOR guidelines.
gl96 takes the protection of minors extremely seriously. The platform is strictly for players aged 21 and above. If you share a device with younger family members, we strongly recommend the following precautions:
Never share your gl96 account password with anyone, including family members. Use a password that is difficult to guess.
Make it a habit to log out of your gl96 account after every session, especially on shared devices.
Use your device's built-in parental controls or a third-party parental control application to restrict access to gambling websites for minors in your household.
Do not save your GCash, PayMaya, or bank account credentials on shared devices. Keep your payment method details private.
gl96 operates within the PAGCOR regulatory framework and is committed to upholding the highest standards of player protection. Our responsible gaming program is designed in alignment with PAGCOR's guidelines for online gaming operators in the Philippines.
Gambling is addictive. Know when to stop. For questions about our responsible gaming tools or to request account restrictions, contact our dedicated support team at [email protected]. For more information about responsible gaming resources available to Filipino players, visit our Responsible Gaming page or review our FAQ.
Gaming is more enjoyable when you're in control. Set your limits, know your boundaries, and play at gl96 with confidence — knowing that our team has your back every step of the way.